Why “Familiar Face” Matters – The Cingo Difference
Welcome to peace of mind — with one familiar face, every time
When you choose Cingo, you don’t just get another pest-control or home-protection company. You get a partner who believes home protection should feel personal. That’s why we stand by our Familiar Face Guarantee. You'll know exactly who will show up at your home, every scheduled visit. Imagine: no surprises, no different technicians rotating through your home. Just one trusted, dedicated professional who gets to know your space, your needs, and your home’s history.
What the Familiar Face Guarantee Means for You
- Consistent, reliable service from the same professional — the same face you see at every visit.
- Advance notice if anything changes — in the rare event that your regular pro must be replaced, we'll notify you ahead of time. If we can't assign a familiar face, that month's service is on us.
- Transparent communication — you'll receive a photo and full info about who's coming to your home.
- Personalized protection tailored to your home — because your pro knows your home's layout, history, and pest- or safety-challenges, service is more effective and efficient.
How It Works: From Signup to Ongoing Protection
We're committed to providing an easy start to safeguarding your family and home.
Sign Up & Initial Setup
For prevention plans, the first visit includes an in-depth inspection/treatment to address any existing issues. Our specially trained initial setup team member will hand off to your regularly scheduled technician.
Regular Visits with the Same Pro
Instead of rotating staff or surprise visits, you get consistent care from the same person.
Transparent Communication
You'll know ahead of time who's coming, with a photo, and if a change is unavoidable, we'll notify you.
Your Top 5 Questions, Answered
Q What if I already have coverage from another company?
Depending on what services you already have, we can help facilitate a transfer of your termite coverage or start new services with us. No matter what you need, we'll make it easy
Q I have a pest problem now, but I also want to start a plan. How does that work?
We'll have to quickly solve the current pest issue before starting your preventative plan. An existing pest problem typically needs specialized treatments, as well as a follow-up visit to confirm the issue is completely resolved. Once that's complete, you'll be ready for ongoing preventative services so you won't have to deal with that issue again!
Q Do I Have to Sign a Contract?
We're so confident in our services, we don't require a contract. Pay for the services completed and the plan/coverage you need, and you can cancel anytime.
Q Why is there an initial start-up fee and what all does it cover?
The initial visit is comprehensive and can take up to 3 hours. We'll complete a thorough inspection inside and out, put down a good foundation of product, and address exterior spider webs or insect nests.
Q How do I know what’s covered in service plan I choose?
You can see all of our included coverage options on our plan page or in the chart below, as well as in your coverage documents. When you signup, you'll get a copy of everything that's included AND we will email you seasonally to remind you of all the benefits in your plan.