Chassity Watkins

Chassity Watkins is a Customer Care Manager at Cingo, where she leads with a focus on proactive service, team development, and continuous improvement to ensure an exceptional customer experience.

With nearly eight years at Cingo and two in her current leadership role, Chassity has developed a deep understanding of client needs through a variety of operational and customer-facing positions.

Her background in public service has shaped her leadership philosophy, fostering a strong commitment to excellence, accountability, and service. She holds a Master's degree in Public Administration, providing a solid foundation in organizational leadership, strategic planning, and customer-centered values.

At Cingo, Chassity oversees daily customer care operations, mentors team members, improves processes, and collaborates across departments to support customer satisfaction and company-wide goals. One of her proudest achievements has been contributing to the growth of the Customer Care team during a time of expansion and transformation, helping to build a culture where team members feel empowered and valued.

Outside of work, Chassity enjoys spending time with her family and traveling abroad. Exploring new cultures and making lasting memories with loved ones brings her great joy and inspiration.